Frequently Asked Questions

Everything you need to know about your next journey with it Luggage

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for those needing their cases sooner.

What is your return policy for luggage?

We offer a 28-day return policy. Items must be unused, in their original packaging, and with all tags attached to qualify for a full refund.

Do it Luggage products come with a warranty?

Yes, all our luggage comes with a 10-year manufacturer's warranty covering defects in materials and workmanship to ensure your peace of mind.

How do I set the combination lock on my suitcase?

Instructions for setting your TSA-approved lock are included inside your suitcase. Generally, you hold the reset button, set your code, and release.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.

Are your suitcases cabin-approved for all airlines?

Our 'Cabin' sized cases are designed to meet most major airline requirements, but we recommend checking your specific carrier's dimensions before traveling.